GDPR
Universal terms of personal data protection applicable to GDPR. Privacy policy terms are a necessary part of an online store. Shoptet is not responsible for the accuracy of these sample terms as of the date of their download.
You can download the sample privacy policy, including instructions for editing, here: https://www.shoptet.cz/univerzalni-podminky-ochrany-osobnich-udaju/
We are DC Solutions, s.r.o., registered at Voskovcova 1075/51, 152 00 Prague 5, Company ID: 05263247, VAT ID: CZ05263247
We operate an e-shop at www.membrania.eu
In order to provide our services, sell goods, and operate our website, we process some personal data.
The processing of personal data is governed in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation) (“GDPR”).
I. PROCESSING OF PERSONAL DATA
A. Processing of personal data when using the contact form
If you inquire about our products and services, we will process your contact details that you provide to us, mainly through the inquiry form. These include: contact information, email address, and phone number.
Why?
We will use these to get in touch with you regarding further arrangements related to the goods and services.
On what legal basis?
This is processing based on Article 6(1)(b) of the GDPR – performance of a contract or taking steps prior to entering into a contract at your request.
How long will we process the personal data?
If we do not establish further cooperation, we will process your data for a maximum of 3 years from our last communication.
B. Processing of personal data in the case of purchase
If you make a purchase with us, we will work with the data you fill in. This includes mainly billing information: first name, last name, address, as required by the Accounting Act for up to 10 years.
Why?
We need to process personal data to fulfill our contract – to deliver goods or services to you. We will also use the contact details to communicate with you about the status of your order, or in case of complaints or inquiries.
We will also process personal data to fulfill our legal obligations (especially for accounting and tax purposes, or to handle complaints and similar).
On what legal basis?
This is processing based on Article 6(1)(b) of the GDPR – performance of a contract, and Article 6(1)(c) of the GDPR – compliance with a legal obligation.
How long will we process the personal data?
For the duration of the service and then according to the Accounting Act for up to 10 years from the last service provided or goods delivered.
C. Newsletters (commercial communications)
If you are a customer and did not opt out during the purchase, we will use your email address to send you our news and updates.
On what legal basis?
This is permitted by Section 7(3) of Act No. 480/2004 Coll., on certain information society services, if you did not opt out during your purchase.
How long will we process the personal data?
For 5 years after your last purchase. You can unsubscribe from the mailing list at any time via email or by contacting us at sales@dcsolutions.cz
II. WHO WILL HAVE ACCESS TO THE DATA?
Your data stays with us. However, we work with some companies or individuals who may gain access to the data because they help us run our e-shop. These include:
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the provider of the e-shop platform Shoptet (Shoptet a.s., Dvořeckého 628/8, Břevnov, 169 00, Prague 6, Company ID: 28935675, registered at the Municipal Court in Prague, Section B, Insert 25395)
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companies involved in the shipment of goods (Yes)
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companies involved in the processing of payments (No)
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provider of email marketing services (No)
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marketing agency (No)
Your personal data may also be accessed by the following entities:
We do not share marketing data with third parties.
Personal data is processed only within the European Union.
III. OTHER IMPORTANT INFORMATION
Our company does not have a designated Data Protection Officer (DPO).
Our company does not carry out automated decision-making or profiling.
If you have any questions about personal data, contact us at sales@dcsolutions.cz or call us at +420 731 504 435
IV. USE OF COOKIES
Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes the cookie.
Cookies perform various tasks, such as allowing efficient navigation between pages, remembering your preferences, and generally improving the user experience. They can also ensure that ads shown online are better tailored to your interests.
We use the following cookies on our website:
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Necessary cookies: required for the operation of the website, for example to enable login to secure areas and other essential functions. This category of cookies cannot be disabled.
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Analytical/statistical cookies: help us recognize and count visitors and track how visitors navigate the website. This helps us improve the functioning of the site, for example, by ensuring users find what they are looking for more easily. These are only activated with your prior consent.
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Advertising cookies: used to track user preferences and enable the display of advertisements and other content tailored to your interests and online behavior. These are only activated with your prior consent.
Please note that third parties (including providers of external services) may also use cookies and/or access data collected by cookies on the website.
Cookies in use:
| Technical Name | Issuer | Purpose and Description | Duration |
|---|---|---|---|
| PHPSESSID | www.membrania.eu | Native PHP cookie. Used to store session ID of the user. | Session duration |
| language | www.membrania.eu | Stores user's language settings for repeated visits. | 1 year |
| _ga | .membrania.eu | Google Analytics cookie. Tracks traffic and user behavior. | 1 year 1 month 4 days |
| ga* | .membrania.eu | Supplementary Google Analytics cookie for counting page views. | 1 year 1 month 4 days |
| _gcl_au | .membrania.eu | Google Tag Manager cookie for measuring ad campaign effectiveness. | 3 months |
| _gcl_ls | membrania.eu | Marketing cookie | 3 months |
You can find more information about cookies and a current list via individual internet browsers, usually in the Developer Tools section.
Consent can be given via a checkbox in the so-called cookie bar. You can also later reject cookies in your browser settings or allow only some of them.
More information about managing cookies in different browsers:
V. YOUR RIGHTS RELATED TO PERSONAL DATA PROCESSING
The GDPR gives you, among other things, the right to contact us and request information about what personal data we process, to access that data, and request updates or corrections. You may also request restriction of processing, ask for a copy of your personal data, request deletion under certain conditions, or request data portability. You may also object to processing based on legitimate interest.
If you believe that we are not handling your data correctly, you have the right to lodge a complaint with the Office for Personal Data Protection, or to seek judicial remedy.
These terms are valid from: April 10, 2025